How you invest in your CX is the difference between a compelling competitive advantage and mediocrity and irrelevance.
I recently partnered with Genesys to explore the state and future of customer experience (CX). Through research, we aligned evolving customer expectations with the best practices of those companies that get it. The result is a new thought leadership study available today, How to Transform Digital Customer Experiences for the Connected Customer.
Learn more and download the study at the Genesys site.
I recently partnered with Genesys to explore the state and future of customer experience (CX).
Today, I’m proud to announce the release of Altimeter Group’s second report on Digital Transformation. This new report is aimed at executives and digital strategists to help them (you) further understand the state of digital transformation as you plan your next steps and investments.
Thank you to everyone who joined us for Tuesday’s webinar on Digital Transformation. We had an excellent turnout from around the globe and received a lot of great questions throughout Brian’s presentation.
“Digital transformation” isn’t a trendy moniker to signify an increase in technology investment. It’s a renewed focus on the customer and the human side of business.