Day 2 recap of Rise of Social Commerce #RSC10

by Christine Tran On Thursday, we wrapped up our Rise of Social Commerce event, which culminated many months of planning and hard work at Altimeter Group, and an exciting year of developments in social commerce. You can now download speaker presentations from our event site, as well as watch video clips on Ustream. (These will continue to be updated.) Here are my favorite take-aways from Day 2 of our event: Pete Blackshaw of Nielsen Online kicked off the day with an outstanding presentation … [Read more...]

Social commerce frontier is wide open (Day 1 recap of #RSC10)

by Christine Tran Social commerce in its infancy, with most companies using social for the sake of social. Yesterday, we kicked off the first day of our two-day event, Rise of Social Commerce. In the first session (video clip here), our partner Lora Cecere defined social commerce as the use of social technologies to connect, listen, understand, and engage to improve the shopping experience. She  defines four stages of social commerce - and most companies now are just in the first phase: … [Read more...]

Watch our Rise of Social Commerce conference live this Wednesday and Thursday #RSC10

by Christine Tran This Wednesday and Thursday, we're hosting our first and sold-out event, the Rise of Social Commerce. We're excited to bring together leading voices for a discussion on how social commerce is filling the void between "clicks and bricks," to deliver a personalized shopping experience for the empowered consumer. We've got an amazing roster, with executives from Delta Airlines, Dell, Newell Rubbermaid, Best Buy, Virgin America, Hallmark, Wet Seal, and Facebook, as well as … [Read more...]

Open Leadership Awards Update

by Charlene Li I’m very excited to announce that we have selected the winners for our first annual Open Leadership awards. We’ll be announcing the winners at our Rise of Social Commerce event on October 6 at 5pm Pacific, so stay tuned! You'll be able to follow the award ceremony and conference online at UStream. All entrants have now been notified, so if you have not yet heard from us, we encourage you to submit again next year; we’re sure that there will be some incredible innovations and … [Read more...]

Announcing the Open Leadership Awards

by Charlene Li I'm pleased to announce the Open Leadership Awards, which will recognize the organizations and individuals who are using social technologies to open and transform their organizations.  Being open is hard, so this is a chance to highlight organizations and leaders who are successfully giving up control while still getting things done. If your organization has changed the way you make decisions, share information or engage with your community and employees, this is your chance to … [Read more...]

Facebook Places completes the picture

By Susan Etlinger and Charlene Li Today, Facebook confirmed that it is adding location awareness to the Facebook experience. Facebook Places enables members to share where they are and who they are with, find people near them and discover new places of interest.  So if you travel to Chicago and are craving deep-dish pizza, you can see where your friends have “checked in” and what they thought about the experience. Facebook Places launches with an iPhone app, the addition of a location feature … [Read more...]

Social Strategy Webinar Slides Now Available

Jeremiah Owyang and I held a webinar entitled "Developing A Social Strategy" that had over 495 participants asking very insightful questions -- we had a great time sharing the information and got new ideas on how to develop our thinking as well. Many people who wanted to attend the webinar weren't able to because of schedule conflicts. We also received quite a few requests from people for the slides or recording so that they can forward it to colleagues and friends who would benefit from the … [Read more...]

“Socialgraphics” webinar slides and recording now available

Thanks to everyone who attended the webinar we held today on "Understanding Your Customers' Social Behaviors". Many people wanted to attend the webinar but weren't able to because of schedule conflicts. So we're making the slides and a video recording (slides and audio) available here. You can also download from Slideshare.net (for slides) and drop.io (for the recording). Also, there was a vibrant conversation taking place on sites like Twitter, using the hashtag #socialgraphics (for search of … [Read more...]

Webinar introducing “Socialgraphics”, a customer-centric approach to social strategy

Jeremiah Owyang and I will be running a free Webinar introducing how we are thinking about how companies can understand their customers through what we are calling "socialgraphics". To register for the Webinar: Register for Free Webinar: Understand Your Customers’ Social Behaviors, Hosted by Altimeter Group Wednesday, January 20, 2010 11:00 AM – 1:00 PM PST Beware of plans or proposals that start with “Twitter Strategy” or “Facebook … [Read more...]

Saleforce.com integrates social with Chatter launch

At its Dreamforce conference, Salesforce.com announced the launch of Chatter Collaboration Cloud. On the surface, it may look like merely Twitter integrated deeply into Salesforce.com's offerings, but it's really a social platform that can integrate multiple inputs that will accelerate the opening up of enterprise applications. I was pre-briefed about the announcement, so will walk you through major highlights and also discuss a few implications. Overview Chatter Collaboration Cloud reflects … [Read more...]