Lately, I can't stop collecting examples of how data and algorithms have infused our daily lives. But it's not just the ads we click on or the items we place in shopping carts. Today, data carries intimate information about our bodies, finances, friends, interests, politics, family histories and emotions.
Here are some examples from the past few weeks:
Taken collectively, these and other anecdotes illustrate just how pervasive--and intimate--data has become. But more than that, it shows how, without even realizing it, we are each creating a detailed and potentially permanent record of ourselves throughout our lifetimes (and beyond;) a data genome, so to speak.
Does that mean it will one day be possible--even common--to sequence virtually an entire life into a "digital blueprint?"
Before you go telling me I've been drinking too much coffee and watching too much Mr. Robot, Humans and Black Mirror (all true, I admit), consider this: we already have the precedent of a "customer profile"; it's just the extent of that profile--what can and cannot be included, and under what circumstances--that will require careful oversight and negotiation over the coming years.
William Gibson once said, "The future is already here; it's just not very evenly distributed."
I'd argue that--at least with respect to data--the future is distributing itself faster and faster these days. We're actually lucky to have lived vicariously through the assorted paranoid visions of Huxley, Orwell, Dick, Gibson and others.
How much further can we take the “customer profile?”
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A new survey by Econsultancy and Oracle Marketing Cloud highlights the challenges marketers face in using Big Data platforms.
The essential guidelines all businesses need to follow for the ethical collection, use and sale of data.
Was Twitter wrong for taking down “Politwoops?”
The Apple CEO delivered a scathing critique of companies misusing customer information.
Altimeter’s latest consumer survey focuses on privacy in the new age of connected devices.
If customer experience is based upon data, the first step is earning their trust.
The implications of Twitter turning off the tap for one of its biggest data partners.
In this 1-hour webinar, industry analysts Susan Etlinger and Rebecca Lieb share their latest research on Content Marketing Performance.
A new law banning the collection of personal information in South Africa could influence legislation in other countries as well.
In this one-hour webinar, Susan Etlinger shares a framework on how to 1) extract insight from data and 2) in a way that engenders trust.
A look at what we give up and gain when we allow our lives to be turned into sources for data.
Microsoft’s cool new gadget could be a powerful tool in the hands of a business.
Highlights of what the Big Boulder Initiative accomplished in 2014, and its plans for the new year.
This document is just a first step toward setting context for the many disruptions of ubiquitous and complex data, but it includes preliminary frameworks to help us examine these issues in more detail.
In my last post, I discussed some themes for 2015, one of which was an imperative for us as an industry to get serious about digital ethics.
I’m not generally a fan of annual predictions; they always remind me of a carnival in which you’re encouraged to “pay no attention to the man behind the curtain”; you almost never win the giant teddy bear.
In a moving talk, she explains why, as we receive more and more data, we need to deepen our critical thinking skills.
Marketers are struggling with a customer journey that has become more complex than ever. The journey is difficult to track across channels and devices. The infographic below illustrates the modern marketing cycle…
This week, Facebook re-launched Atlas, the ad platform it bought from Microsoft last year.
As part of our open research process, I would like to extend an invite for your input, feedback, case examples, or any other insights you’d like to contribute to our upcoming research around the Internet of Things.
In this one-hour webinar, analyst Susan Etlinger explores the phenomenon of “TV Everywhere” and shares findings from her recent report, Data Everywhere.
In this one-hour webinar, analysts Andrew Jones and Charlene Li share how insights can be gleaned from social media.
During the past several years, the television industry has changed dramatically, spurred by device proliferation, changing distribution methods, and the increasing popularity of social media.
Social Media Examiner’s 2014 annual Marketing Industry Report found that while 97% of marketers use social media in their marketing efforts, only 37% are able to measure the ROI of those activities.
Modern marketing requires deeper customer understanding to drive meaningful engagement. With social media — and the abundance of social profile and activity data — brands can glean this insight to identify and better understand prospects and customers throughout the customer lifecycle.
Today, I’m happy to announce the publication of my research report, Leveraging Social Identity: Know and Engage Customers Better to Build More Valuable Relationships.
To learn more about the state of social media command centers, Altimeter Group spoke with three organizations — MasterCard, eBay, and Wells Fargo Bank.
Late last year, I started wondering about social media command centers. Salesforce had launched one, as had Brandwatch, but I wondered: were they really still relevant? Were companies investing in command center deployments, or had interest subsided since their heyday in 2010?
Your refrigerator has a message for you — and no, it’s not that you need more orange juice– it’s an ad for belly fat pills. Thanks, Refrigerator. This post was originally posted on Wearable World News. The original can be found here.
At the most basic level, the Internet of Things (IoT) is connectivity between people, processes and things. While this is as vast as it sounds — spanning all industries, the enterprise, and consumers — one of the central-most challenges facing…
As we launch into 2014, the analysts at Altimeter each pulled together a compilation of trends and issues they are watching closely this year.
Customer attention will continue to fragment in 2014, making it harder than ever for brands to engage with customers. But it will also be the year in which brands capitalize on a largely untapped opportunity presented by social media…
In the past year, social data has continued to wend its way into organizations of all types, from large enterprise to small business to media and entertainment and the public sector. We’ve seen use cases far past marketing into product and service quality, entertainment programming, customer service, fraud detection and a host of other examples.
In this report, industry analyst Susan Etlinger demonstrates how leading organizations are deriving actionable intelligence from a holistic view of social and enterprise data.
I’ve taught more than 300 professionals Social Business through hands-on workshops, and happy to announce new workshops from Altimeter Academy focused on Content Marketing and Social Business Analytics.
I spend a lot of time reading and thinking about social data: what it is, what it isn’t, how to measure it, where it’s going.
This post originally appeared on my Altimeter analyst Jeremiah Owyang’s Web Strategy Blog By Chris Silva and Jeremiah Owyang, Industry Analysts at Altimeter Group Last year’s over hyped skydiving was replaced by down to earth by grounded product enhancements.
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Everyone talks about the challenges of measuring the revenue impact of social media, but how are top brands actually doing it? And are they successfully measuring ROI?
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While numerous social media measurement technologies exist, no single tool can adequately measure and provide insights for all social marketing activity.