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Social CRM Use Cases: 5Ms and Marketing (Webinar)

Altimeter Group

In this hour-long webinar, Altimeter partners R “Ray” Wang and Jeremiah Owyang share a framework for social CRM and dive deeper into its marketing use cases. This webinar follows Altimeter Group’s recently published open research report: Social CRM: The New Rule of Relationship Management, which covers 18 uses cases of social CRM — including Marketing, Sales, Service & Support, Innovation, Collaboration, and Customer Experience.

Watch this 1-hour webinar on-demand:

Social CRM Use Cases: 5Ms and Marketing, by Altimeter Group from Altimeter Group on Vimeo.