I’m wrapping up work on my next book “Open” and am in need of a few examples of organizations and leaders outside of North America.
In particular, I’m looking for examples of organizations that have put in place more open information sharing or decisions making processes or technologies, and as a result, have seen substantial business impact. In particular, I’m interested in learning how they went through the journey of letting go of control, and in the process, transformed the relationship they have with customers and/or employees.
Here are a few examples:
- Employees using social media tools inside the organization helps spreads mission critical information throughout the organization, so that decision making happens faster, with better results.
- Customers are invited into innovation and decision making sessions to help the company develop or improve products and processes.
- Basic operations such as marketing, sales, and customer service are becoming more open and public, using communication and social technologies like discussion forums, blogs, Facebook, Twitter to engage with customers. The key: that this is opening to customers is leading to a transformation internally as well.
- People who you believe exemplify what it means to be an “open leader” – someone who is leads with transparency and authenticity.
I’m also interested in learning if “being open” differs substantially in different countries, or if there are some universal tendencies in the way people organize and work. There will always be different cultural differences, but I find just as many different company cultures and degrees of openness in just the US alone!
And of course, if you know of any interesting examples from North America, please let me know as well!
My deadline is fast approaching, so please leave suggestions in comments or email me at charlene (at) altimetergroup (dot) com. Thanks!